Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.
With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.
We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.
Job Description
PRIMARY PURPOSE
The Stage Door Attendant (casual) position provides reception, concierge service, and assists with building operations ensuring staff, hirers, artists, contractors and visitors are welcomed to the venue in accordance with MRC’s Service Excellence strategy.
The incumbent will be required to show initiative and exercise sound judgement when facilitating technical and production activities within the Centre. They will also come into contact with information that needs to be treated sensitively and with discretion as well as maintain confidentiality.
This position sits within the Operations department which comprises approximately 60 staff and is responsible for the organisation and staging of over 500 live and digital musical events annually across two main venues within the Centre.
ACCOUNTABILITIES
Stage Door Operations
Provide first-class customer service and a high standard of presentation as a key welcoming point for artists, visiting companies, staff, visitors, and deliveries.
Efficient delivery of reception duties including the coordination, liaison, and supervision of contractors such as security, cleaning personnel, and maintenance contractors.
Proficient operation of the venue's facility management systems including air conditioning, HVAC, lighting, and security systems.
Follow procedural requirements for ensuring building integrity including opening and lockdown processes, laneway access, and administration of MRC's security passes and keys, monitoring of CCTV system and liaison with security personnel.
Ensure a detailed knowledge and understanding of MRC's Emergency Procedures and be able to respond to an emergency as the Emergency Controller. Including monitoring of the fire and building alarm system, ensuring that any issues or system indicators are reported immediately to the duty manager and duty technician, as well as assisting with the administration of the evacuation procedure.
Carry out any other duties that may be required.
Occupational Health and Safety Administration
Maintain and observe all current workplace, health and safety policies and procedures.
Complete reports and administrative tasks as required.
Ensure information and data is accurately entered into the WHS reports.
Supervision and Stakeholder Management
Foster productive working relationships with all Melbourne Recital Centre staff, clients, customers and stakeholders and promote a positive and co-operative working environment
Actively promote and represent the Melbourne Recital Centre’s principles of service excellence.
Ensure all activities comply with Melbourne Recital Centre values, policies, professional and ethical standards.
In this position you will come into contact with a large amount of information, interact with a range of stakeholders and be privy to a range of commercial-in-confidence issues that must be treated with strict confidentiality and sensitivity. The incumbent must have the ability to exercise a high level of judgement and maintain confidentiality when dealing with these issues.
KEY RELATIONSHIPS
Internal
Stage Door and Facilities Coordinator and/or Stage Door Supervisor (Daily)
Operations (event delivery, front of house, box office, catering) staff (Daily)
Facilities, Assets and Infrastructure Manager (Regularly)
Other MRC administrative and management staff (As required)
External
National and international arts sector presenters, artists, and hirers (Daily)
National and international event management and production personnel (As required)
External contractors, suppliers and associated third parties (Daily)
Visitors to MRC (Daily)
Desired Skills and Experience
KEY SELECTION CRITERIA
Demonstrated experience of working in a customer service role or customer facing administration role (essential)
Demonstrated capacity to be highly organised, set priorities, work independently and complete tasks within specified timeframes (essential)
Highly developed interpersonal and negotiation skills and the ability to maintain good working relationships with a wide range of people both internal and external to the organisation (essential)
Well-developed written and verbal communication skills in English (essential)
Demonstrated ability to problem solve and use initiative (essential)
Demonstrated ability to work effectively in a team environment (essential)
Knowledge and experience at using IT programs, including Microsoft Word, Excel, and Outlook as well as the ability to become a skilled user of the MRC's venue management, lighting and security software systems, for which training will be given (essential)
OH&S RESPONSIBILITIES
In the context of Occupational Health and Safety policies, procedures, training, and instruction, as detailed in Section 25 of the Occupational Health and Safety Act 2004, employees are responsible for ensuring that they:
Follow reasonable instruction.
Cooperate with their employer.
Maintain and observe all current Health and Safety policies and procedures.
At all times, take reasonable care for own health and safety and that of other persons that may be affected within the Workforce.
OTHER RELEVANT INFORMATION
The position may involve irregular hours including evenings and weekends and considerable flexibility may be required.
The recommended applicant is required to undertake and maintain a Police Check, Working with Children Check (WWCC), and Responsible Service of Alcohol certificate, and hold valid working rights.
The position is based at 31 Sturt Street, Southbank.
Melbourne Recital Centre is an Equal Opportunity Employer.
Melbourne Recital Centre provides a smoke free environment.
CLASSIFICATION
Classification is Melbourne Recital Centre EA 2021-2024 Grade 2.1.1 $35.10 per hour plus superannuation guarantee, currently set at 11.5% from 1 July 2024 moving to 12% from 1 July 2025. This is a casual position.
HOW TO APPLY
Click the "Apply" button to upload (1) cover letter, (2) separate document addressing key selection criteria (dot points welcomed and encouraged), and (3) resume outlining relevant experience.
Applications close Sunday 19 January 2025, 11.59pm. Early applications are encouraged as we will be looking at applications on a rolling basis.
ANY QUERIES
If you have any queries about this position, or require any adjustments during the recruitment process, please contact HR via recruitment@melbournerecital.com.au.
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
