Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.
With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.
We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.
Job Description
PRIMARY PURPOSE
Box Office Assistants at Melbourne Recital Centre are a core member of our Visitor Experience team, working within the venue to warmly welcome all who visit the Centre. They are the proactive and friendly faces found at the box office, supporting day-to-day operations for customer enquiries, ticket sales, memberships and merchandise, as well as providing other duties (such as cloakroom attendant) where required. Box Office Assistants deliver service this is consistent and of a high standard and are flexible and adaptable team members who meet the needs of the diverse range of events and visitors we host.
ACCOUNTABILITIES
Proactively greet and engage with all visitors to the Centre, taking appropriate action to respond to or anticipate needs.
Provide a high level of service and response to a wide range of customer, presenter and patron enquiries.
Sell tickets, merchandise and other related products, respond to visitor enquiries, both in person, online and over the phone.
Provide a range of services to visitors including (but not limited to) providing directions and managing patron flow, cloakroom services and venue and program information.
Enter accurate customer, sales and financial data using our systems and conduct outbound telemarketing as required.
Reconcile and account for sales and receipts at the end of shift.
Monitor the daytime foyers, ensuring public spaces are presentable at all times.
Actively promote and represent Melbourne Recital Centre's Values and the Service and Experience Framework.
Ensure all activities comply with Melbourne Recital Centre policies, procedures, professional and ethical standards.
Foster good working relationships with all Melbourne Recital Centre staff, visitors and stakeholders and promote a positive and co-operative working environment.
Observe all current Health and Safety policies and procedures and take reasonable care for own health and safety and that of other persons that may be affected within the Centre in accordance with the Melbourne Recital Centre's Health and Safety policies and procedures.
Carry out other duties as required.
This position will come in contact with a large amount of information, interact with a range of stakeholders and be privy to a range of commercial-in-confidence issues that must be treated with strict confidentiality and sensitivity. The incumbent must have the ability to exercise a high level of judgement and maintain confidentiality when dealing with these issues.
Maintain and observe all current Health and Safety policies and procedures and take reasonable care for own health and safety and that of other persons that may be affected within the MRC in accordance with the MRC’s Health and Safety policies and procedures.
KEY RELATIONSHIPS
Internal
Visitor Experience Supervisor (daily)
Visitor Experience Coordinator and Manager (daily)
Front of House team (regularly)
Director of Engagement and Experience and other Melbourne Recital Centre team members (as required)
External
Melbourne Recital Centre visitors (daily)
Foyer Bars team (regularly)
National and international artists and presenters (as required)
External contractors, suppliers and associated third parties (as required)
CLASSIFICATION
Melbourne Recital Centre Enterprise Agreement 2021-2024 Grading 2.1.1 - $35.10 per hour (inclusive of casual loading) plus superannuation guarantee currently set at 12% from 1 July 2025.
Desired Skills and Experience
KEY SELECTION CRITERIA
A proactive, warm and welcoming approach to interacting with people (essential).
Highly developed interpersonal skills with the ability to maintain good working relationships with a wide range of people (essential).
Customer service experience, preferably within spaces that welcome a diverse range of people (desirable).
Demonstrated previous ticketing experience, especially within a multi-ticket environment (desirable).
A high level of IT and digital literacy with experience using Microsoft Office suite. Knowledge of ticketing systems including Tessitura or the initiative and ability to learn, for which training will be provided (essential).
An appreciation for and working knowledge of music (desirable).
An eye for detail and high standards of personal presentation (essential).
Proficiency in languages other than English, fluent or conversational (desirable).
The ability to both give and follow directions and maintain a high attention to detail in a calm and professional manner when working to a schedule (essential).
A high level of personal organisation skills and responsibility to meet rostering and training deadlines (essential).
A high level of self-awareness and compassion and an empathetic, conciliatory approach to resolving customer service issues that may arise (essential).
A valid Victorian Working with Children Check or the ability to obtain this prior to commencing in the role (essential).
OH&S RESPONSIBILITIES
In the context of Occupational Health and Safety policies, procedures, training, and instruction, as detailed in Section 25 of the Occupational Health and Safety Act 2004, employees are responsible for ensuring that they:
Follow reasonable instruction.
Cooperate with their employer.
Maintain and observe all current Health and Safety policies and procedures.
At all times, take reasonable care for own health and safety and that of other persons that may be affected within the Workforce.
OTHER RELEVANT INFORMATION
The position is based at 31 Sturt Street, Southbank.
This position is responsible for event delivery which involves irregular hours including evenings, weekends, and public holidays. This position requires considerable flexibility and a commitment to meeting availability requirements.
The recommended applicant will be required to undertake a Nationally Coordinated Criminal History Check (NCCHC), hold and maintain a valid employee Working with Children Check (WWCC), and hold valid working rights.
Melbourne Recital Centre is an Equal Opportunity Employer.
Melbourne Recital Centre provides a smoke free environment.
Then click "Apply" to upload the following documents by Wednesday 3 December 2025:
A brief cover letter that introduces yourself and includes an overview of your general rostering availability across the week. No more than one page is needed!
A separate document that addresses the essential key selection criteria. Provide brief examples from previous experience where you can.
Your resume.
Early applications are encouraged as we will be looking at applications on a rolling basis.
ANY QUESTIONS?
If you have any questions about the recruitment process, this position, or wish to request workplace adjustments to support you during the application process, please email: recruitment@melbournerecital.com.au
For more information about who we are and what we do, we encourage you to visit the MRC website.
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
