Melbourne Recital Centre is Australia’s preeminent destination for music in all its diversity, bringing together world-class artists and audiences to experience the raw, unifying power of performance.
Our spaces—the iconic Elisabeth Murdoch Hall, the intimate Primrose Potter Salon, and soon, the Peter and Ruth McMullin Beacon—are where extraordinary moments unfold.
Here, people of all backgrounds find connection through music, crossing boundaries of genre, age, and culture. Every applause, every quiet exchange before a concert, every look of wonder between strangers captures the essence of our community.
At Melbourne Recital Centre, music is more than an art form—it’s a common language, a bond, and an invitation to belong. This is where magic happens, where music lives, and where, every day, we transform lives through shared live music experiences.
With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.
We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.
Your next Opportunity
We’re on the lookout for a full-time Visitor Experience Manager to head up our visitor experience team. This is a high-energy, hands-on leadership role at the heart of Melbourne Recital Centre’s Visitor Experience — perfect for someone who enjoys being on their feet, leading from the front and making things happen.
You’ll play a key role in delivering seamless events and hospitality services, managing ticketing, front-of-house and box office operations. No two days are the same, and you’ll be highly involved in the action—working alongside your team and wider colleagues to ensure every detail is executed with care, professionalism and pride.
If you’re a venue / events leader who thrives in fast-paced environments, enjoys practical work, and takes satisfaction in seeing a great experience come together, this is your chance to design and deliver visitor-centric services, with impact.
About The Team
Our Visitor Experience team is passionate about creating environments that bring Melbourne Recital Centre’s purpose and culture to life. You’ll join a collaborative, stakeholder supporting group consisting of full time, part time and casual staff that works across events and visitor services to deliver a world-class experience for our patrons, visitors and people. This is a place where music and initiatives and ideas come together to form lasting memories.
Why You'll Love Working with Melbourne Recital Centre
Melbourne Recital offers a competitive salary from $110,342 depending on skills and experience, Plus Super, along with a host of generous employment benefits:
- Complimentary tickets
- Discounts at food & beverage outlets
- Flexible working to support work life balance including hybrid (role dependant)
- Discounted commuter benefits and parking including bike parking
- Range of generous leave benefits – including annual, personal, carers, parental, family, study and domestic violence leave, plus more in line with our Enterprise Agreement
- Digital online learning
- Free access to wellbeing resources and Employee Assistance / Coaching Programs
- A caring and culturally respectful team that truly works together
- The opportunity to work in the heart of Melbourne’s iconic arts district within a live music / performing arts environment
Enough About Us, Let’s Talk About You
You may have all or most of the following skills and experiences:
- Proven experience leading the full range of Front of House and Box Office operations, preferably within a live music or performing arts environment
- A strong hands-on leader with clear communications skills adept at motivating and managing a diverse team
- High level of IT literacy with knowledge and experience in:
- CRM and ticketing software (Tessitura CRM preferred)
- Microsoft office suite including teams
- Analysis and reporting
- High attention to detail across event operations, customer service functions and workflows with audience-first approach
- Excellent organisational and time management skills
- Demonstrated ability to problem-solve applying policies and procedures in challenging situations
- Highly developed interpersonal, negotiation and stakeholder management skills
- Self-awareness, compassion; a calm, professional approach under pressure, and an empathetic, conciliatory approach to customer resolutions
- Knowledge and/or affinity with diverse range of musical genres (classical and popular) or the performing arts (highly desirable) or a willingness to learn.
- Safety-first mindset with a focus on quality and continuous improvement
Qualifications / Experience / Certifications
Proven experience leading venue and event operations in creative industries
A hands-on leader who’s comfortable being on the floor, on your feet and in the action
First Aid / CPR certification (or willing to undertake in induction)
Fire Warden certification (or willing to undertake)
RSA (or willing to undertake)
Next steps
Sound like the sort of role for you? Apply now – we’d love to hear from you!
Please read the position description at https://www.melbournerecital.com.au/digest/articles/job-vacancy-visitor-experience-manager for further information about this position. (If this link doesn't work, please copy and paste into your browser. The PD is located in the Downloads section.)
Then, click the "Apply" button to upload your (1) cover letter, (2) a separate document addressing the essential key selection criteria, and (3) your resume.
Applications close Monday 16 February 11.59pm. We will be looking at applications on a rolling basis.
Any Queries
If you have any queries about the recruitment process or this position, please email hr@melbournerecital.com.au.
For more information about who we are and what we do, we encourage you to visit our website at https://www.melbournerecital.com.au/ (If this link doesn't work, please copy and paste into your browser.)
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
