Join the Box Office team at Melbourne Recital Centre!
ABOUT US
Melbourne Recital Centre is an award-winning live music venue; where artists and audiences build a lifetime of experiences. We strive to create wonder for everyone, in and beyond the Centre and inspire our community through music.
With a unique focus on music, the Centre presents and hosts hundreds of concerts each year, representing the pinnacle of the art form as practiced by local and international performers traversing all genres of music. And our impactful learning and access activities provide opportunities for Victorians of all ages and backgrounds to experience and engage with music and the Centre in new and exciting ways.
We acknowledge the traditional owners on whose land Melbourne Recital Centre stands – we pay our respects to Melbourne’s First People, to Elders past and present, and to our shared future.
ABOUT THE OPPORTUNITY
Box Office Supervisors at Melbourne Recital Centre are core members of our Visitor Experience team, working at our Box Office counter to warmly welcome all who visit the Centre and supervise ticketing for events. They proactively support our Box Office assistants and, with support from the Visitor Experience Coordinator and Manager, are responsible for daily Box Office operations.
We are looking for multiple casual Box Office Supervisors and one variable part time (20 hours per week) Box Office Supervisor.
We are looking for people who:
- Are naturally warm and welcoming in their approach to interacting with people, understanding the impact that a positive interaction can have on an experience.
- Are able to work collaboratively and communicate confidently with a wide range of people of different ages and experiences.
- Have a high degree of attention to detail.
- Have demonstrated ticketing experience, preferably within a subscription or venue environment.
- Have experience supervising a small team or be ready to take on that next step of responsibility.
A shift as a Box Office Supervisor at Melbourne Recital Centre might involve:
- Selling tickets, subscriptions, memberships and other related products, and responding to customer enquiries, in person, online and over the phone.
- Ensuring Box Office staff are trained on procedures, guidelines and systems, and their skills maintained at the highest level.
- Reconciling end-of-day banking.
- Assisting the Ticketing Services team with the management of seat inventory and liaising with external third-party ticket sellers.
- Resolving customer service issues, including responding to customer feedback in writing.
- Casual Box Office Supervisors will also have the opportunity to pick up casual Box Office Assistant shifts.
The Box Office Supervisor position will involve irregular hours including evenings, weekends and public holidays, and considerable flexibility will be required.
Classification is Melbourne Recital Centre Enterprise Agreement 2025 Grade 2.2 $43.29 p/hr incl. casual loading (casual rate) or $34.63 p/hr (variable part time rate) + superannuation guarantee.
HOW TO APPLY
If this sounds like the role for you, please read the position description on the MRC Careers page for further information. (If link doesn't work, please copy & paste into your browser: https://www.melbournerecital.com.au/digest/articles/job-vacancy-box-office-supervisors-casual-variable-part-time/.)
Then, click "Apply" to upload your application. Your application should include your resume and a cover letter that answers the below questions:
Box Office Supervisor Questions:
- What knowledge and experience do you have with Tessitura and any related applications.
- In a busy operational role, how do you manage your time effectively, juggling multiple tasks and priorities?
- Tell us about a time that you provided or contributed to an excellent experience for someone. What did you do that was of service? What specifically made this excellent?
You do not need to respond to the key selection criteria in your application, however please ensure that your resume outlines your relevant experience and that your cover letter answers the above questions. Please also clearly state whether you are applying for the Variable Part Time or Casual position.
Note: If you also wish to apply for the Box Office Assistant position, please mention this in your cover letter and submit one application only. Please also include your answers to the below questions in your cover letter:
Box Office Assistant Questions:
- What does good customer service mean to you?
- What is your preferred learning approach when working with new systems or software packages?
- Tell us about a time that you have responded to a customer complaint.
Applications close at 11:55pm Wednesday 27 May.
We will be looking at applications on a rolling basis.
ANY QUESTIONS?
If you have any enquiries about this position, would like the position description in a different format, or require any adjustments during the recruitment process, please contact us via recruitment@melbournerecital.com.au.
Applications are open to those with full working rights in Australia.
We are an inclusive workplace that promotes and values diversity. We welcome and encourage applications from people of all backgrounds, ages, and religions, including Aboriginal and Torres Strait Islander Peoples, LGBTQIA+ people, those with a disability, women, and people with culturally or linguistically diverse backgrounds. We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.
Employment at Melbourne Recital Centre is conditional upon the satisfactory completion of a National Police Check. Team members in this role will need to hold and maintain a valid Working with Children Check.
For more information about who we are and what we do, we encourage you to visit our website at https://www.melbournerecital.com.au/ (If link doesn't work, please copy & paste into your browser.)
Melbourne Recital Centre acknowledges the Traditional Custodians of the lands on which we work, live, perform and learn. We pay our respects to people of the Kulin nation, their Elders past and present and to all Aboriginal and Torres Strait Islander People.
We respectfully request that Recruitment Agencies do not submit applications for this position.
